Shipping Policy

SHIPPING POLICY

1. SHIPPING COVERAGE

We currently offer free shipping to all locations within the United Kingdom 
for orders exceeding £20. For orders under £20, standard shipping rates apply.

Shipping destinations include:
• England
• Scotland
• Wales
• Northern Ireland
• UK Crown Dependencies

For international shipping inquiries, please contact us at: faqquickglow@gmail.com

2. SHIPPING METHODS & DELIVERY TIMES

2.1 Standard Shipping (FREE on orders over £20):
• Delivery timeframe: 3-5 business days
• Coverage: All UK locations
• Tracking: Included
• Insurance: Basic coverage included

2.2 Express Shipping (Optional, available at checkout):
• Delivery timeframe: 1-2 business days
• Additional cost: £9.99
• Tracking: Included with real-time updates
• Insurance: Full coverage included

2.3 International Shipping (upon request):
• Delivery timeframe: 7-14 business days
• Cost: To be quoted based on destination and weight
• Contact us for a personalized quote

Note: Business days exclude weekends and UK bank holidays.

3. PROCESSING TIME

Orders are processed within 24 hours of purchase (Monday-Friday, 09:00-17:00 GMT).

Processing includes:
• Payment verification
• Quality inspection
• Packing and labeling
• Handoff to carrier

Orders placed on weekends or bank holidays will be processed the next business day.

4. SHIPPING RATES

4.1 Orders Over £20:
• Standard Shipping: FREE
• Express Shipping: £9.99

4.2 Orders Under £20:
• Standard Shipping: £4.99
• Express Shipping: £9.99

All shipping rates are final and include VAT.

5. TRACKING YOUR ORDER

Once your order ships, you will receive:
• Shipping confirmation email
• Unique tracking number
• Carrier information (Royal Mail, Parcelforce, or DPD)
• Estimated delivery date

Track your package:
• Royal Mail: www.royalmail.com
• Parcelforce: www.parcelforce.com
• DPD: www.dpdgroup.com

Enter your tracking number on the carrier's website for real-time updates.

6. DELIVERY ADDRESS

We ship to the address provided at checkout. Ensure your address is accurate 
before finalizing your order. We cannot be held responsible for incorrect 
addresses provided by the customer.

Acceptable delivery addresses:
• Residential addresses
• Business addresses
• PO Box addresses (for Royal Mail only)

We do NOT deliver to:
• Addresses outside the UK (unless previously arranged)
• Army Post Office addresses
• Incomplete or illegible addresses

7. WHAT HAPPENS IF YOU'RE NOT HOME?

If a delivery attempt is made and you're unavailable:
• A delivery notice will be left
• You can arrange redelivery online or via phone with the carrier
• The package will be held at the carrier's local depot (typically 9 days)
• Check your delivery notice for collection options

We recommend:
• Providing a delivery instruction (e.g., "leave with neighbor")
• Using a safe place for delivery
• Tracking your package in real-time

8. UNDELIVERABLE PACKAGES

If a package cannot be delivered after multiple attempts:
• The package will be returned to our warehouse
• We will attempt to contact you within 5 business days
• You may request reshipment or a refund
• Return shipping costs (if applicable) will be deducted from refunds

9. LOST OR DAMAGED PACKAGES

If your package arrives lost or damaged:
• Document the damage with photos
• Contact us immediately at: faqquickglow@gmail.com
• Provide your order number and tracking information
• We will:
  - File a claim with the carrier
  - Send a replacement product at no cost
  - Provide a full refund if preferred
  - Resolve the issue within 10 business days

9.1 Filing a Carrier Claim:
We handle carrier claims on your behalf. However, carriers typically require:
• Proof of delivery
• Photographic evidence of damage
• Original packaging (if possible)

10. SHIPPING DELAYS & FORCE MAJEURE

While we strive for on-time delivery, delays may occur due to:
• Severe weather conditions
• Carrier strikes or labor disputes
• Natural disasters or unforeseen events
• High order volume (seasonal)
• Customs delays (international)

In case of delays:
• We will notify you via email
• We will provide updated delivery estimates
• You may request a full refund if delay exceeds 14 days
• Expedited replacement shipping will be offered at no extra cost

11. SIGNATURE REQUIRED

Signature is NOT required for standard deliveries. However:
• You can request signature-required delivery at checkout (+£2.99)
• This ensures secure delivery
• Recommended for high-value orders

12. GIFT PACKAGING & SPECIAL REQUESTS

Gift packaging available:
• Complimentary gift wrapping
• Include a personalized message card
• Request at checkout or email: faqquickglow@gmail.com

Special delivery requests:
• Specific delivery date (subject to availability)
• Specific time window
• Safe place instructions
• Include requests during checkout or contact us

13. CUSTOMS & IMPORT DUTIES (International Orders)

For international shipments:
• Buyer is responsible for all import duties, taxes, and customs fees
• We will not cover unexpected customs charges
• Delays may occur during customs clearance (typically 2-5 days)
• We provide all necessary documentation for smooth customs processing

14. LIABILITY & INSURANCE

Standard shipping includes basic coverage (up to £100) through the carrier. 
For orders exceeding £100, we strongly recommend purchasing:
• Premium shipping insurance (1.5% of order value)
• Full coverage against loss and damage
• Added at checkout

QuickGlow is not liable for:
• Delays caused by carriers
• Damage caused after delivery
• Lost packages not reported within 30 days
• Customs delays or fees
• Force majeure events

15. MODIFICATION & CANCELLATION

Orders can be modified or cancelled:
• Within 24 hours of purchase
• Before the package leaves our warehouse
• Contact us immediately at: faqquickglow@gmail.com

If your order has already shipped, you can:
• Accept and return under our 30-day return policy
• Request redelivery options with the carrier
• Arrange interception if available (charges may apply)

16. RETURNS SHIPPING

For returns under our 30-day money-back guarantee:
• We provide a prepaid return label
• You arrange pickup with the carrier
• No return shipping cost to you
• Upon receipt and inspection, we process your refund within 5-7 business days

Return address:
QuickGlow Returns Department
United Kingdom

17. CONTACT & SUPPORT

For shipping-related questions or issues:

Email: faqquickglow@gmail.com
Hours: Monday-Friday, 09:00-17:00 GMT

We aim to respond within 24 hours during business hours.

18. POLICY UPDATES

We may update this Shipping Policy periodically. Changes become effective 
immediately upon posting. Continued use of our service constitutes acceptance 
of updated terms.