Refund Policy

REFUND POLICY

1. REFUND GUARANTEE

At QuickGlow, we are confident that you will love our products. However, we 
offer a 30-day refund guarantee to ensure your complete satisfaction. If you 
are not fully satisfied with your purchase, we will refund your money in full.

2. REFUND ELIGIBILITY

You are eligible for a refund if:
• You request it within 30 days of receiving your product
• The product is in original condition and resalable
• The product has not been used excessively or damaged by you
• You provide your order number and reason for return

You are NOT eligible for a refund if:
• More than 30 days have passed since delivery
• The product shows signs of misuse or damage beyond normal handling
• The product has been used significantly
• The product was customized or personalized upon request

3. HOW TO REQUEST A REFUND

To request a refund:

Step 1: Contact us at faqquickglow@gmail.com within 30 days of delivery
Step 2: Provide your order number and product details
Step 3: Explain why you wish to return the product
Step 4: We will respond within 24 business hours

We will review your request and either approve it or request additional information.

4. REFUND APPROVAL PROCESS

Once your refund is approved:
• You will receive a prepaid return shipping label via email
• No return shipping costs to you
• You arrange pickup with the carrier or drop off at a local location
• Print the label and attach it to your package
• You may track your return at any time

5. RETURN SHIPPING ADDRESS

Once approved, you will receive instructions for where to ship your return. 
Typically, returns are sent to:

QuickGlow Returns Department
United Kingdom

Do NOT ship returns without first receiving a return label and approval.

6. REFUND PROCESSING TIME

After we receive your return:
• We inspect the product (typically 2-3 business days)
• Upon approval, we process your refund (1-2 business days)
• Your refund appears in your account (5-7 business days)

Total timeline: 8-12 business days from date we receive your return

7. REFUND METHOD

Your refund will be credited to:
• Your original payment method (credit/debit card, PayPal, etc.)
• Refund appears as a credit on your next billing cycle
• For some payment methods, refunds may take 5-7 business days to appear

8. PARTIAL REFUNDS

We may issue a partial refund if:
• The product was used excessively but still resalable
• The packaging was damaged (but product intact)
• You are returning only part of a multi-item order

The deduction will be clearly explained in our refund decision email.

9. NON-REFUNDABLE ITEMS

The following items are generally non-refundable:
• Items purchased at final sale or clearance prices
• Custom or personalized products
• Perishable or consumable items (if opened/used)
• Items damaged due to customer misuse

However, if there is a defect, we will replace or refund these items.

10. DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective or damaged product:
• Contact us immediately at faqquickglow@gmail.com
• Provide photos showing the defect/damage
• We will respond within 24 hours
• We will send a replacement product at no cost
• Or process a full refund (your choice)
• You are not required to return the defective item

11. RETURN CONDITION REQUIREMENTS

For your return to be accepted, the product must be:
• In original, unused condition
• In original packaging (if possible)
• Clean and free of odors
• Free of stains, tears, or damage
• With all original tags and labels attached (if applicable)

Minor wear from inspection is acceptable.

12. EXCHANGES

If you wish to exchange a product instead of getting a refund:
• Contact us at faqquickglow@gmail.com within 30 days
• We will send a replacement product immediately
• No additional shipping charges
• You return the original product using our prepaid label
• If the replacement is more expensive, you pay the difference
• If the replacement is less expensive, no credit is issued

13. RESTOCKING FEE

We DO NOT charge a restocking fee. However:
• You are responsible for return shipping (prepaid label provided)
• We may deduct actual shipping costs from your refund if the label is not used

14. INTERNATIONAL RETURNS

For customers outside the UK:
• Return shipping is customer's responsibility
• We will provide a refund label (shipping costs may apply)
• Refunds processed once product reaches our UK warehouse
• International shipping delays may extend refund timeline

Contact us for international return arrangements: faqquickglow@gmail.com

15. REFUND DISPUTES

If you have a dispute regarding your refund:
• Contact us at faqquickglow@gmail.com with all details
• We will investigate within 5 business days
• We will attempt to resolve the issue amicably
• If unresolved, escalation procedures apply

16. STORE CREDIT OPTION

Instead of a refund, you can:
• Request store credit (equal to refund amount)
• Use credit toward any product on our site
• Credit does not expire
• Credit can be combined with future discounts

This option may speed up your return process.

17. PAYMENT DISPUTES & CHARGEBACKS

If you file a chargeback or payment dispute without contacting us first:
• We reserve the right to close your account
• Future orders may be declined
• We will not process further refunds until resolved

Please contact us first at faqquickglow@gmail.com to resolve any concerns.

18. REFUND POLICY FOR SALES & PROMOTIONS

Products purchased during sales or promotions:
• Eligible for refunds under the same 30-day policy
• Original sale price is refunded (not current price)
• No additional discounts or compensation

19. SPECIAL CIRCUMSTANCES

Special refund requests (beyond standard policy) may be considered:
• Manufacturing defects
• Significant size/fit issues
• Product does not match description
• Documented company error

Contact us at faqquickglow@gmail.com with documentation.

20. CONTACT US

For all refund-related questions:

Email: faqquickglow@gmail.com
Hours: Monday-Friday, 09:00-17:00 GMT
Response time: Within 24 business hours

We want you to be satisfied. If you have any concerns, please contact us 
immediately. We are here to help!

21. POLICY UPDATES

We may update this Refund Policy at any time. Updates are effective immediately 
upon posting. Your continued use of our service constitutes acceptance of the 
updated policy.

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Thank you for shopping with QuickGlow!